June 2007 - Interactive customer website wins prestigious national award

18/06/07

Peverel OM Ltd’s interactive customer web site, ‘Avenue’, developed and maintained by Rocktime, has won this year’s RICS Award for Property Management Strategy and Delivery - Private Sector.

Delighted with the news, Managing Director at Peverel OM Ltd, Lee Middleburgh comments: “As a leading agent in the property management field, It is so important that we look for new and innovative ways in which to deliver quality management services to our clients and residents. Gaining such a prestigious award in the industry, recognises our investment in this excellent project which has been so well received by end users, developer clients and private landlords that we are already developing the site to offer even greater functionality.” Avenue was designed as part of the company’s ongoing pursuit to excel in reaching high standards in customer service and in response to increasing changes in legislation.

Using web technology, Avenue enables greater levels of accessibility for residents, whilst also offering Peverel OM Ltd’s developer clients a key selling point for their purchasers.

Key Project Sponsor, Adam Cooper and Regional Director at Peverel OM Ltd, comments: “The popularity of Avenue since launch has surpassed all expectations. We recognise that peoples lifestyles are changing and that individuals require information which is instant and at the touch of a button. Avenue was developed to fulfill that need and offer residents development and account specific information at the click of a mouse. We are the first to provide this service in the property management market and winning the RICS Award is a great accolade for the whole team.”

Avenue not only helps to ensure that Peverel OM Ltd maintains a competitive and sustainable advantage in the market place, it helps support environmental targets which are pre set by the government, minimising the generation of waste from both a customer and a company perspective. For residents living in developments which employ the services of Peverel OM Ltd as their property management company, Avenue contains a range of scheme information, documents, individual financial statements, a secure payment channel and the option to receive text or email messages with important development specific information.

Adam continues: “At Peverel OM Ltd we are constantly searching for ways in which we can improve the level of service that we currently offer to our customers. We have numerous exciting ideas to take Avenue forward, which will provide even greater interaction with our residents.”

This year has seen a record number of entries for the RICS Awards and it is the first time that Peverel OM Ltd has entered Avenue for an award of any kind.