Companies within the property sector have faced many challenges over recent years in the manner in which they market and deliver their products and services. Through that period has come an understanding of how web technology can support a business to be fast and flexible for marketing activities, streamlined and efficient with account management services and more profitable with online transaction processing.
For Estate Agents the larger 3rd party aggregator portals have strengthened their position online forcing agents to include them as one of their main lead generation channels and this has changed their thinking of how their brand should be positioned online as well as the composition of their marketing website and the functionality included within them.
Within the Housing Management market, companies are seeing the benefit with being more transparent with their customer base of landlords, tenants and housing associations through the use of purpose built portals and software solutions. This has led to the transformation of customer services within companies and the increased efficiencies as a consequence of it.
Harnessing the differing online channels has enabled companies to gain a greater insight into the experience of their customers with their service as well as the ability to create tailored content for specific profiled audience. Benefiting from latest digital tools can transform property marketing campaigns into an interactive, multimedia experience.
Information Management has brought greater control over gathered data with improved governance and confidence in its management. Supported by integration with other internal systems improves productivity whilst reducing labour intensive processes and their costs to the business.
It continues to be of great importance both in terms of login access right abuse as well as general resistance to cyber-attacks and Rocktime has developed robust measures to counter these.
The business intelligence that Rocktime has gained has enabled us as a digital agency to provide strategic consultancy to clients in this sector ensuring that decisions made at board level are carried out with confidence and a greater understanding of how new technology can support the business growth plans. With many years of experience the agency will add value at stakeholder level offering advice and direction on the best use of technology within acceptable budgets.
Rocktime provides innovative web solutions that consider your market positioning through to business processes. The agency places your users at the heart of all developments be it the end customer or the supporting team(s).
Systems we develop are both powerful and intuitive having been built with the company framework in mind whilst being scalable and future-proof accurately recording and displaying up-to-date business data. This enables businesses to provide:
- Greater Online customer service experiences
- Quicker responses to customer enquiries
- Improved operational processes
- Reduced business overhead