The retail sector has realised online growth year on year and with this a greater understanding of the need to understand the behaviour of their digital customers. Rocktime works closely with retailers to provide insights into:
- Business Transformation: Changing the way they run their businesses by embracing new technology
- Customer Experience: Reviewing the online data for developing a single view of customer and optimising touch points
- Digitising Operations: Bringing agility in platform building and digitising processes to easily roll out new ideas, innovation and new features to market.
We work with brands big and small to develop their multi-channel strategy and deliver best-in-class commerce platforms using the latest technology. With years of experience in user experience, e-commerce architecture, development, integration and support we guide you to the right choices, at the right time and ultimately the right budget.
Our approach is determined by your brand's own vision, your customer requirements, your business' digital maturity and where you need our help most. For the majority of our clients, this means offering different levels of consultancy to enable you to define or refine an existing digital strategy.
We place the user at the heart of the project and by doing so, develop an understanding of their requirements and expectations, and establish touchpoints where the business can add greatest value and enhance the user experience.
Supporting this approach is the integration with other systems. We can carry out an audit to determine what options are available when it comes to connecting with Stock Management Systems and or Accounting Systems, etc. Streamlining processes helps the ordering and fulfilment process and ultimately increases the likelihood of repeat business.
When Unilever Simple Skincare turned to Rocktime to develop their online proposition, our work in defining their digital strategy saw us consolidate their four existing websites in to one offering the best in user experience and defined touchpoints, whilst delivering a number of social media marketing campaigns that would help propel the brand to the UK's number one selling skincare brand.
Of course, it's all about how we approach a new project. We always start with a look at the big picture; your operating space and competitors. We listen closely to your business challenges and tackle them as if they were our own.
So whether it's price, product or service, our end strategy turns conceptual thinking into reality, becoming a partnership that delivers customer experience and loyalty, and from this a revenue as a result of it.