Support & Maintenance

We understand the importance of business continuity not only from a systems perspective but also from a user's. As such we will support you, your website(s) and business systems that have been developed by us according to structured warranty, support and service-level agreements (SLA) to give you peace of mind and confidence that your investment in us is well founded.

Our robust internal processes and procedures managed through our own CRM system ensures that we manage our relationship with you no matter what the scale of the system(s). As we are ISO 9001 2008 accredited you can be confident that we conduct regular audits and constantly improve upon the services that we offer.

Various levels of support help to balance cost justification with our response times with the option of increasing crisis management response time to 24/7.

We are committed to providing effective and timely product support to our clients, and both telephone and email support services will be available to you during office hours.

To enable us to react appropriately to incoming support issues we prioritise support work and assign resources to investigate issues within a defined timeframe. We take this approach to give our customers the comfort of knowing the level of service we work to and to help them understand how we prioritise issues.