Bespoke Application & Software Development

Customer Relationship Management (CRM) development to manage the interaction between the business and its customer, client and sales prospect base.

Rocktime’s custom software systems enable the organising, automation and synchronisation between business processes such as sales, marketing, customer relation and technical support activities.

By accommodating all the above the end result is a system that significantly enables the business to realise new business whilst nurturing existing clients in a cost effective and result based solution.

The result is to leverage the following:

• Improve quality and efficiency
• Reduce overall costs
• Support decision process
• Provide customer support and attention

Enterprise Resource Planning (ERP) integrating both internal and external management data across the business to include:

• Finance
• Accounting
• HR
• CRM
• Sales
• Service
• Manufacturing

Rocktime’s custom software systems run in real time assisting the flow of data between all business functions as well as managing the connections with external stakeholders.

Rocktime’s systems can run on a variety of hardware and network configurations and removes the need for installation of elaborate application and/or data integrations by business IT departments.

Developed systems that assist a business with the management of business critical and non critical data storage in a modular environment.

Creation of custom workflows that enable the efficient upload, categorisation, share, retrieval processes and report management.

Flexible user right management to control access rights throughout an entire department or business.

The developed solution includes:

• Version Control
• Meta Data Management
• Security
• Indexing
• Retrieval
• Distribution
• Collaboration
• Search criteria
• Publishing
• Reproduction

Development of complex custom software and tools delivered in a modular fashion to automate processes to manage costs. The basis for this development is to improve employee efficiency and thereby reduce costs. This is delivered in a modular form to include:

• Workflow Management
• Interface Development
• File Processing
• Report Management
• Support Ticket Tracking

Developing systems that are entirely bespoke to the business and according to their specific preferences and expectations through a program of:

• Consultation
• Investigation
• Architecture (IA) Development
• Implementation
• Delivery
• Support
• Maintenance

Such solutions often assist the business in realising improved management of employees, efficient access to stored data and information, creation and management of work flows whilst increasing the quality of the business and services/ products provided.

Rocktime has invested heavily in its hosting environment with its hosting partner C4L who provide the data centre environment and connectivity.

All clients are offered tailored hosting solutions that meet the exact needs of the developed system(s) and have the advantage of expanding in line with expected or actual growth in a controlled manner that is proactive not reactive in its implementation.

Such solutions include:

• Dedicated Web Server Hosting
• Colocation solutions
• Mirrored solutions
• Failover Solutions

The agency also has connections worldwide to support wider connectivity requirements.