SERVICE

Support & Maintenance

We understand the importance of business continuity not only from a company and system's performance perspective but also from a user's. As such we will support you, your website(s) and business system(s) that have been developed by Rocktime according to structured warranty, support and service-level agreements (SLA) to give you peace of mind and confidence that your investment in us is well founded.

Our robust internal processes and procedures managed through our own CRM system ensures that we manage our relationship with you no matter what the scale of the system(s). As we are ISO 9001  ISO 27001 accredited you can be confident that we conduct regular audits and constantly improve upon the services that we offer.

We offer various levels of support to help balance cost/ justification with our response times with the option of increasing crisis management response up to 24/7.

Technical Support Helpdesk

We are committed to providing effective and timely product support to our clients, and both telephone and email support services will be available to you during office hours.

To enable us to react appropriately to incoming support issues we prioritise support work and assign resources to investigate issues within a defined timeframe. We take this approach to give our customers the comfort of knowing the level of service we work to and to help them understand how we prioritise issues.

If you have a project that you would like to speak to us about please get in touch.

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Avoiding Data Disasters

Are you prepared for a data disaster? Have a plan and ensure that you can recover should the worst happen.

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