SECTOR

Public Sector

In the public sector, cost pressures, citizen demands and central government directives are the top three drivers for digital transformation. We understand that the aim is to increase efficiency and improve citizens experience of government service. Most public organisations agree that a cohesive user experience is necessary for success; but to achieve this requires a strategy for Digital Transformation to deliver positive end-user experiences. 

Rocktime has developed versoTM as a license automation and case management system as part of its investment in the Public Sector which has become an award winning market leading proposition for local authorities.

Promoting Excellence in the Public Sector

Rocktime are a trusted partner for many public sector organisations who choose to either engage with us directly or through the UK Government's Digital Marketplace (G-Cloud). We help improve efficiency, raise service quality and reduce costs by creating web based systems using the latest .Net technology.

We cover all local government operations from customer management, HR and property development to back-office processing, administration and IT. We can deliver stand alone or fully integrated systems that provide an end-to-end business process.

The pressure to deliver better for less is an ever-present challenge and it is clear that this is not going to change. We can help you get the most out of your budget using a consultative approach, practical innovation, long-established sector experience, technical skills, scale, flexibility and resource.

Find out more on how we can help you:

Channel Shift / Self Service

Reduce 'Avoidable contact' by moving services online

The potential savings and benefits of channel shift have really been driven to the forefront in these austere times and the savings to be had are both real and significant. We know that our clients are looking to drive down costs to protect frontline services and here at Rocktime we understand the importance in this by developing new software systems to enable self-service and reduce avoidable contact through online platforms. 

Channel shift successes 

If you are considering moving more services online to enable self-service, then we would like to talk to you about our services and how we can bring real value and innovation to your business unit. Our digital specialists can help you through the process and highlight ways to:

  • Identify and target specific opportunities for efficiency
  • Create a proposition that works for the customer
  • Promote uptake and manage demand
  • Match customers, processes and communication strategies

Licencing & Accreditation

Creating Effective Licensing and Accreditation Solutions

Consumer or business licensing and permits can be a real drain on public sector resources. Lengthy application processes, qualifying, scoring and completion of background checks can all add to the already arduous process of tracking, creating or renewing applications. Using the latest .Net technology Rocktime has developed award winning versoTM software which has been successfully delivered to many public sector clients to create automated web based licensing solutions that are both cost effective and fully integrated. 

Other licensing application solutions deliver:

  • Alcohol and Entertainment
  • Personal
  • Premises and club premises
  • Temporary event notice (TEN)
  • Provisional statement
  • Sex shops and cinemas
  • Street entertainer

Skips and Buildings

  • Building, scaffold, hoarding, temporary crossover or gantry licence
  • Building materials
  • Highway projection
  • Skips

Other

  • Scrap metal dealer's registration
  • Food
  • Gambling
  • Gaming machine permits and notifications
  • Animals
  • Street trading including market stalls
  • Massage and special treatments
  • Houses in multiple occupations (HMOs)
  • Other licences
  • Bespoke licensing solutions

Business Process Transformation

Free Up Time and Resources by Improving Your Processes Using Technology

Everyday business processes can be tiresome, costly and sap resources that are tasked with reading / filing, qualifying and approving documents that have little importance or impact of the goals of the business unit.

Rocktime provide expertise in strategising and developing solutions that will simplify your business processes by developing systems that will automate and reduce the workload on your team. We employ the latest technology and will take care of processes that are peripheral to your business leaving you free to concentrate on your core activities. 

Our business process transformation expertise runs across the whole spectrum of common operational services, such as CRM, business unit consolidation, licensing solutions, online booking systems and registration systems.

Moving from manual in-house process to specialist web based solution gives your organisation the benefit of economies of scale, a range of expertise and resources, and flexible delivery options. Our experts are able to transform existing services, or design and create completely new ones.

Document Management

Creating Intelligent, Scalable Solutions For Document And Multimedia Storage And Archiving

Insurance, legal, finance or even public facing forms, documents and multi-media assets make up a big part of the administrative processes in the public sector.

Keeping control of these assets can be a challenge for local authorities of all sizes. Business units can quickly become bogged down by both paper based documents and their electronic counterparts. And with archiving laws demanding even more forms being properly stored for many years. It's time for a fresh approach.

Rocktime create intelligent document storage systems that are both scale-able and robust. Using the latest browser based technology we have been commissioned to create document management and archiving systems for both private and public sector clients alike. 

Typical features include:

  • Full integration with scanner / copier software APIs
  • Permission based access allows named person access to secure documents
  • Scalable & Searchable
  • Full version control and workflow management
  • Personal / departmental or project based hierarchical navigation
  • Full local desktop integration allows drag and drop storage and notifications

Bespoke Digital Assets

With the boundaries between work and play becoming ever more blurred, and service users having a wide range of connected devices local authorities have never had a better opportunity to move more services online. The business case for online delivery is clear. Reduced workload on internal staff reduced avoidable contact, greater accountability and scalability and simplification of complex business processes.

But what about if your service requires an online solution that is not available out of the box what if your service has a tight delivery deadline or requires specialist integration

Rocktime works with a number of public and private sector clients to consult on, scope design and build bespoke business systems that allow them to move complex process online.

Getting the right system in place requires a well thought out strategy. This process starts with getting to know you, the project stakeholders and the target audience. To do this we need to understand the vision of your business unit and your level of understanding of the digital world as well as your challenges and timescales.

We build the relationship based on consulting with you to educate, inform and solve your business problems using digital excellence and the latest technology.

We understand that your requirements of us will differ from our other clients therefore we work with you to identify where you are on the digital maturity cycle so that we are able to offer you the service that you require.

Our digital expertise allows us to engage with you at senior board, management or department level to help define your goals and ambitions and then hone solutions to enable you to realise them. We work within local, government officers as well as cabinet offices to plan, develop and deliver bespoke business systems.

If you have a project that you would like to discuss please get in touch or visit versoTM software.

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