Thanet Council to manage HMO Licensing using verso platform

Rocktime is pleased to announce that after a competitive tender process, Thanet Council has chosen verso^TM HMO platform to enable the council, through digital transformation, move from a predominantly paper-based process to an online platform with tailored workflow to manage an increased volume of licence applications.

Thanet Council required cloud-based software capable of processing large numbers of licence applications for the council's Selective and HMO licensing Schemes. Rocktime's verso^TM platform presents the council with the opportunity to deliver a citizen focussed solution aimed at enhancing their user experience through an active dashboard with the onus on the applicant to supply the correct information during the licensing application process.

With an easy to use online application structure and workflow automation system, verso™ provides a scalable solution that will save time and effort allowing frontline council staff to focus on prevention and enforcement.

The verso^TM HMO Licensing platform removes the need for paper forms replacing with tailored workflows determined by the local authority as part of the delivery of the platform.  

With smarter case management it provides council officers with confidence that the onus is on the applicant to supply the required information and an admin dashboard which enables a streamlined and consistent application process to reduce workload by eliminating error prone manual steps. Additionally, with active licence management it maintains validity of supporting evidence.

Key Application Features:

• Online, with admin problem resolution
• Comprehensive form design including applicant configurable tables
• Configurable form selectors
• Pre-submission checking
• Multiple sign off (electronic and paper) configurations,
• Payments, phased fees, online/offline multiple platform support

Key Processing Features:

• Configurable workflow with automatic task assignment workflow blocking until tasks are complete
• Automatic admin assignment
• Admin form checking with custom automation, answer highlighting, return to client and re-submission
• Outbound tracked communication to client
• Automated Notification/Letter/Certificate generation and distribution through notify.gov.uk
• Representations/consultations/comments
• Automatic rules based condition generation

Licence Management Features:

• Variations or Revocations, full workflow based processing
• Renewal – reminders, rules based linked forms, data populated from last application, workflow based processing, admin access to complete history
• Certification maintenance with reminders, uploads from client dashboard, compliance reporting
• Register of licences - configurable public information

Compliance Features:

• Conditions linked to client tasks with due dates, priority, reporting

Auditing Features:

• History of all actions and changes, with key event logging

Please contact us or book a free no obligation online demonstration to discover how verso™ can help your council to manage HMO Licensing process effectively.