Local Authorities are sometimes unaware of the hidden costs associated with the use of legacy non-automated online forms (that can integrate with existing case management systems) and traditional paper based applications.
With each application that is received from non-automated online forms (such as GOV.UK or via paper based application) on average taking up to 20 minutes to manually enter data into the licensing system.
Each year Local Authorities are spending valuable resources on tasks that with the right automated online forms package can be automated (with no need for manual input) to allow the Local Authority to make significant savings and reduce the operating costs associated with managing the licensing process.