Solution
Using the established process of managing the service Rocktime developed a website allowing for:
Local resident online registration with postcode lookup to identify location within the borough and simplifying the process by pre-populating the address fields. The payment process involved integrating the website with RBKC’s preferred internal payment platform Agresso.
Since the service is offered on yearly from fixed dates intelligence was built into the system to calculate the remaining months in the collection year and the fee payable on a pro-rata basis. The system also offers the ability to order additional Jute Bags via the residents online dashboard with control over the numbers purchasable and their cost managed by RBKC Admin. For residents on benefits, the system also enables discounted fees.
The developed logic includes notification and reminders to support the user experience and recurring yearly payment.
System reporting provides weekly reports on registered residents with addresses in the north and south of the borough to enable RBKC admin to update their disposal collection partner for collections.